Archive for August, 2008

Make more money - stop selling and let people buy.

Make more money – serve, don’t sell.
The stereotypical used car guy focuses quickly on what he could say or do to make the sale.  What emotional string can he pull?  What weakness can he exploit?  Do they hate confrontation?  Are they easy to confuse?  Do they have big egos?  Do they fear losing out on [...]

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A Gold Medal Business Lesson from Jonny Moseley

I was at a customer appreciation event for a large telecommunications company in Beaver Creek last week. Jonny Moseley, 1998 Olympic gold medalist in freestyle skiing, and I sat and talked on the shuttle bus together on the way to the golf course the first day. And on the second day we played [...]

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